BODYMATTERS - The Bowen Technique (Bowen Therapy)
BODYMATTERS - The Bowen Technique (Bowen Therapy) 

Terms & Conditions

Our commitment to our clients
•All clients must complete a consultation form prior to treatment and will receive up to 10 minutes consultation in addition to their treatment
•Treatments will only be conducted if BodyMatters deems the treatment safe for the client to receive
•GP/Consultant permission may be required before treatments can be provided

Inappropriate Behaviour
•BodyMatters has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behavior
•Payment will be collected for the full treatment price, provided more than 10 minutes has been spent treating the client
•If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address
•All invoices must be paid within 7 days of issue date

 

Cancellation Policy
•A booking is confirmed once BodyMatters and the client have both agreed a date, time, duration and location for a treatment
•If a cancellation is made more than 24 hours before a treatment, the client will not be charged
•If a cancellation is made within 24 hours of the treatment, they will be expected to pay a cancellation fee of £20 for each hour cancelled
•This cancellation fee may be waived at BodyMatters' discretion.
•The cancellation fee must be paid within 7 days of the cancellation
•BodyMatters has the right to cancel a treatment by giving 24 hours notice
•BodyMatters has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill
•BodyMatters has the right to cancel a treatment without notice if the client is intoxicated or inebriated
•BodyMatters commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible

 

Vouchers
•Vouchers can be used as payment towards any available, advertised treatments
•Vouchers are only valid for one use
•If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued
•Vouchers are only valid up to and including the expiry date
•Postage will only be charged for vouchers that are paid for online and then posted
•If postage is paid, but vouchers are delivered during a treatment, the postage fee charged will be returned to the customer in cash
•Refunds are not available for vouchers already paid for and provided

 

Feedback Forms
•Feedback forms will be sent to clients at BodyMatters discretion
•Content may be used in publicity material and on the website, with the permission of the author

 

Website Content
•Website content will be authorised and managed at BodyMatters' discretion, including testimonials
•Photographs will only be displayed with the consent of the people in the photograph
•Photograph consent may be obtained by BodyMatters verbally, or in writing if the client completes a photo release form
•Photo release forms can be requested by phone or email

Payment
•BodyMatters accepts payment in cash or by card
•Invoices will be sent to clients who do not pay for, or who cancel, treatments
•Invoices must be paid within 7 days of the issue date

 

Privacy
•Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 18 or has a care worker or guardian
•Consultations will only be discussed with the client unless the client is under the age of 18 or has a care worker or guardian
•Consultation Forms and treatment notes will be kept on file, securely by BodyMatters
•All clients must complete a consultation form prior to receiving BodyMatters treatments
•By signing the consultation form, clients are giving BodyMatters permission to hold records and data about them
•Personal information will not be shared with any third parties

 

Young Clients
•Clients under the age of 16 must be accompanied by an adult
•The adult must give permission for the treatment to be performed
•The adult must co-sign the client’s consultation form
•The adult must be present in the room throughout the treatment

 

Complaints Procedure
•If a client wishes to make a complaint about BodyMatters, this must be emailed to the address specified at https://www.bodymattersnhc.com
•Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
•All complaints will be taken very seriously and a response will be provided within 28 days

 

Insurance and Ethics
•BodyMatters is registered with BAUK and CNHC
•BodyMatters abides by the code of ethics provided by BAUK and CNHC
•BodyMatters is fully insured by the Federation of Holistic Therapists

Schedule Appointment

Holistic Health

BODY MATTERS

1-3 Stortford Rd,

Gt. Dunmow

Essex

CM6 1AG

 

You can reach me on:

07885 105010

to book an appointment

 

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